Turning Products into Services and Services into Products: Contradictory Implications of Information Technology in the Service Economy
نویسندگان
چکیده
Ramiller, N. C., Davidson, E., Wagner, E. L., and Sawyer, S., 2008, in IFIP International Federation for Information Processing, Volume 267, Information Technology in the Service Economy: Challenges and Possibilities for the 21 Century, eds. Barrett, M., Davidson, E., Middleton, C., and DeGross, J. (Boston: Springer), pp. 343-348. 25 TURNING PRODUCTS INTO SERVICES AND SERVICES INTO PRODUCTS: Contradictory Implications of Information Technology in the Service Economy
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